Terms of service

Last updated 14 May 2026

1. Acceptance

By signing up for or using SAYLS.in (the "Service"), you agree to these Terms. If you sign up on behalf of a company, you confirm you have authority to bind that company.

2. Subscription & billing

• 14-day free trial with no payment required.
• Paid plans bill monthly or annually in advance. Annual billing saves 17%.
• All fees are exclusive of GST. We charge applicable Indian GST on each invoice.
• Per-user add-on charges (where applicable) bill monthly based on the count of active users on the first day of the billing period.
• Cancellation is self-service from /billing; access continues to the end of the paid period.
• Refunds: pro-rated refunds for annual plans within the first 30 days. No refunds thereafter.

3. Acceptable use

You agree not to:

• Send unsolicited marketing in violation of TRAI / DLT / GDPR / CAN-SPAM rules.
• Upload illegal, infringing, or malicious content.
• Reverse-engineer, scrape, or attempt to circumvent multi-tenant isolation.
• Use the Service to operate a competing product.

4. Your data

You own all data you put into the Service. We act as a data processor on your behalf (see our Privacy Policy and DPA).

5. Service availability

We aim for 99.5% uptime measured monthly. Scheduled maintenance is announced at least 24 hours in advance on our status page. Service credits for prolonged outages are governed by the Enterprise master agreement.

6. Suspension

We may suspend a workspace immediately for non-payment, abuse, or in response to a valid legal notice. We notify you and provide an export window where feasible.

7. Liability

To the maximum extent permitted by law, our total liability is limited to the fees you paid us in the prior 12 months. We are not liable for indirect, incidental, or consequential damages.

8. Changes

We may update these Terms with at least 30 days' notice for material changes (sent to your account email). Continued use after the effective date is acceptance.

9. Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

10. Contact

Email hello@sayls.in for any question about these Terms.